DELIVERY & RETURNS

 

// SHIPMENTS TO ITALY


STANDARD with express couriers (3-4  working days guaranteed)

- FREE for orders above 40 Euros

- 9 Euros for less than 40 Euros orders

 

EXPRESS SAVER** ( The next working day)

Shipment with express couriers = 12 Euros

EXPRESS SAVER guarantees delivery within the next business day. This option is available only in Italy and only to some destinations (when placing the order, the website will say if the required post code is available or not).

 
Orders placed before 1 pm will be shipped the same day. Orders placed after this time, will be shipped the next day.



// SHIPMENTS TO EUROPE*

 

STANDARD with express couriers (3-4 working days not guaranteed)

- FREE for orders above than 100 Euros
- 9 Euros for orders less than 100 Euros

*Europe : Albania, Andorra, Austria, Belarus, Belgo, Bosnia e Herzegovina, Bulgaria, Channel Islands, Croatia, Cpro, Repubblica Ceca, Danimarca, Estonia, Faroe Islands, Finlandia, Francia, Germania, Gibilterra, Grecia, Groenlandia, Ungheria, Islanda, Irlanda, Lettonia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Paesi Bassi, Norvegia, Polonia, Portogallo, Romania, **Russia, Serbia, Republicca Slovacca, Slovenia, Spagna, Svezia, Svizzera, Turchia, Ucraina, Gran Bretagna.

 

**RUSSIA: read "shipment to ABROAD" conditions



// SHIPMENTS ABROAD*


STANDARD with express couriers (3-4 working days not guaranteed)

- FREE for orders above than 300 Euros.
- 12 Euros
for orders less than 300 Euros.

 

*U.S.A, Australia, Nuova Zelanda, Cina, Hong Kong, Macau, Singapore, South Korea**, Taiwan, Giappone, Filippine, Kuwait, Oman, Qatar, Arabia Saudita, Emirati Arabi Uniti, India, Canada, Russia***.

CUSTOMS FEES ARE NOT INCLUDED IN THE PRICES AND ARE TO PAY ON DELIVERY. **WE CAN'T WRITE FTA MESSAGE IN THE INVOICE.

*** SHIPMENTS TO RUSSIA: Shipments to Russia are committed to DHL, the parcel is traceable and delivery times are approximately 3/4 working days.
WE CAN'T SHIP in all cities of Russia, verify your Zip Code click: This Link



// REST OF THE WORLD


STANDARD with express couriers (3-4 working days not guaranteed)**

- 40 Euros for orders less than 500 Euros.

- FREE for orders above than 500 Euros.

 

CUSTOMS FEES ARE NOT INCLUDED IN THE PRICES AND ARE TO PAY ON DELIVERY. IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS.

 

In any case LIDIASHOPPING.IT reserves the right to delay shipment in case of extraordinary events not attributable to it. For delivery outside the European union we are not responsible any delays due to customs.



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DELIVERY

LIDIA SHOPPING’s shipments are made via express couriers at the prices indicated in the sections BASIC FREE and TOMORROW MORNING and are sent from Monday to Friday, between 9.00 am and 6.00 pm, plus special shipping on Saturdays. Merchandize ordered during the weekend will be sent on the following Monday.

 

When the merchandize is sent, the customer will receive an email with the details of the order. To trace the product you will find the tracking number to be inserted in the site of the company that provides the transport service.

 

All orders placed on LIDIASHOPPING.IT  will be accompanied by an official invoice declaring the value of each individual item in Euro, in accordance with current trade laws.

 

We would like to remind our new customers that, before sending the parcel, LIDIA SHOPPING will ask Banca Sella to contact the customer’s bank in order to receive an approval of the payment. This operation might slightly delay the delivery.

 

Upon receiving their order, customers are kindly requested to carefully inspect the merchandize before signing the delivery note. LIDIA SHOPPING merchandize is carefully packaged and sealed with LIDIA SHOPPING adhesive tape. If for any reason the packaging seems damaged or the adhesive tape is not intact, Customers are kindly requested either to sign the “delivery unchecked” note or to refuse the delivery.

 

If the delivery is accepted through an unauthorized signature or if there are proofs of the package being damaged, Customers are kindly requested to report it immediately to the local DHL office and to contact LIDIA SHOPPING at customercare@lidiashopping.it.

 

If for any reason the order is not successfully delivered to the address given by the customer in the trade contract, the package might be returned to the sender at the customer’s expense. What is more, all customers ordering merchandize at LIDIA SHOPPING establish a trade relation with LIDIA SHOPPING and therefore undertake to accept delivery the delivered package: if for any reason the customer refuses the delivery of the package or requires the return to the sender at the time of delivery, any shipping charges, charged to LIDIASHOPPING.IT, will be deducted from any refund due to the customer.

 

In case of RETURNS, all expenses related to returning merchandize to the sender will be charged to LIDIA SHOPPING for refturns from Italy and made with DHL couriers. Otherwise shipments expenses will be on charge of the Client.

All expenses (shipment ad custom fees) for RETURNS from abroad will be on charge of the Client.

 

 For articles in pre-order the shipment will be made upon arrival of the goods inaccordance with the FREE BASIC mode and following the above provision.

 

LIDIASHOPPING.IT shipments are insured against theft and accidental damage for free. Once the shipment reaches its destination the insurance becomes invalid.

 

LIDIASHOPPING.IT reserves in any case the right, at its sole discretion, to refuse any orders placed. In case of rejection of an order placed by a customer, the same cannot claim in any way, for that fact, any claim for contractual or extra-contractual damages, except for reimbursement of any amounts already paid.

GENERAL CONDITIONS

All footwear and accessories must be returned along with their original box, which is considered to all intents and purposes part of the product itself and must not have been in any way damaged and / or altered, or used as a single outer packaging.

 

In the event that the customer receives defective goods, or in case of errors in shipments on the part of LIDIASHOPPING.IT, the customer is kindly requested to follow the same instructions as below.
Swimwear and underwear (such as bikini) should be tried on over your underwear. Return of such items will be rejected and returned to the customer if the transparent sanitary protection has been removed, or if the items show signs of use.

 

All returned items are inspected by LIDIASHOPPING.IT and must meet all the parameters listed in the return process. LIDIASHOPPING.IT reserves the right to impose a charge equal to 10% of the value of returned goods in cases where the return does not comply with all terms and conditions prescribed by its return policy and regulations.

RETURNS

If for any reason the customer is not satisfied with the purchase, intact and unworn items may be returned for exchange or refund within 14 days of receiving the order. Before enabling the return process, the Customer must ensure that the items are in the same condition as when received, including labels, packaging and accessories (garment covers, hangers, boxes, etc.).

 

RETURN INSTRUCTIONS:

1. To enable the return procedure the Customer must fill in the Returns Online Form on www.lidiashopping.it (customer services – returns form) within 14 days of receiving the package. The form must contain the codes of the articles to be returned and the chosen compensation: change of color/size or refund. Upon receiving the form, LIDIA SHOPPING will notify the activation of the return process via email.

2. Return procedure to change size or color:  it is possible to change only with a different size or a different color of the same article, if available. You cannot change with a different item.

3. Return procedure for refund: re-credit will be visible on the statement of the customer's credit card after maximum 30 days from the date of redemption. This timing may vary slightly depending on the credit card’s banking system. It is possible to request a refund of the amount spent at the time of the purchase (for example, if the item is purchased during a promotional period, the amount will be refunded on the promotion and not the full price).

4. The return of the items must be received at the headquarters of LIDIASHOPPING.IT within 10 days of the written confirmation of the activation of the procedure made by the  customer.

 

RETURNS FROM ITALY

5. The return must be made with DHL couriers.The return is FREE AND INSURED* in the event of theft or loss during shipment to our warehouse Rodigo(MN).

6. LIDIASHOPPING.IT reserves the right to refuse unauthorized returns or returns sent by couriers other than the ones we indicated. If the customer decides to choose another courier, the cost of return and any theft or loss will be charged exclusively to the customer. 


RETURNS FROM ABROAD

7. The return must be made through our express couriers.

8. You will need to pay the cost of returning the order(shipment and custom fees).

9. The return, if made with our express couriers, is insured in case of theft or loss during shipment to our warehouse Rodigo (MN), ITALY.

10. LIDIASHOPPING.IT reserves the right to refuse returns unauthorized or shipped by couriers other than the ones indicated by us. In case the customer decides to choose another courier, theft or loss will be charged exclusively on the customer.

 

* If you ask to return the same product more than one time, return must be arranged by the customer with DHL and costs are on customer's charge

 


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